Orders and Shipping Policy

At Mercié, we strive to offer a seamless and luxurious shopping experience. Below are the details of our orders and shipping policies:

1. Order Processing:

Once your order is placed, you will receive an order confirmation email with all the details.
Orders are processed within 1-3 business days.
Customization requests (where applicable) may extend processing times by an additional 2-4 business days.

2. Shipping Information:

Domestic Shipping (Pakistan):
Standard shipping within Pakistan typically takes 3-7 business days. Express shipping options are available for faster delivery.

International Shipping:
We offer international shipping to select countries. Delivery times vary by region, depending on your location.

Shipping Costs:
Shipping costs are calculated at checkout based on your location and the weight of your order. For orders above a certain amount, we offer free domestic shipping.

3. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order status through our website or via the shipping provider’s website.

4. Customs and Duties

(International Orders):
For international orders, additional customs or duties fees may apply, depending on your country’s regulations. These charges are the responsibility of the customer.

5. Delivery Times:

Delivery times are estimated and may vary due to external factors such as holidays, weather conditions, or courier delays.
If your order is delayed, please contact us at mercie.info@gmail.com for assistance.

6. Order Changes or Cancellations:

If you need to make changes or cancel your order, please contact us within 24 hours of placing the order. Once processing begins, changes or cancellations may rarely be possible.

7. Missing or Damaged Items:

If your order arrives with missing or damaged items, please reach out to us within 48 hours of receiving your shipment, and we will resolve the issue promptly.
For any questions or concerns about your order or shipping, please contact us at mercie.info@gmail.com