Refund & Return Policies

Mercié Refund & Return Policies

At Mercié, we are committed to providing you with high-quality, luxurious clothing that meets your expectations. If for any reason you are not satisfied with your purchase, our refund and return policies are designed to ensure a smooth and transparent process.

1. Return Policy:

Eligibility for Return:
Items can be returned within 3-4 days of receiving your order, provided the items are unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, alterations, or damage will not be accepted. Any damage caused by courier services we are not responsible for.

Non-Returnable Items:
Customized or tailored items.
Final sale items or clearance merchandise.
Products that are worn, altered, or damaged.

Return Process:
To initiate a return, please contact our customer support team at mercie.info@gmail.com with your order details. We will provide further instructions on how to ship the product back to us. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective product.

Condition of Returned Items:
Returned items must be in their original packaging, with all accessories or inserts intact, and without signs of wear. Any returns that do not meet these conditions will be rejected.

2. Refund Policy:

Refund Eligibility:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved returns will be processed, and a refund will be issued to your original method of payment within 10-15 business days.

Non-Refundable Items:
Customized items and items that have been altered to fit your measurements.
Shipping fees are non-refundable unless the item is faulty or damaged upon arrival.

3. Exchange Policy:

Exchanges:
We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process and place a new order for the desired item.

4. Defective or Incorrect Items:

If you receive a defective or incorrect item, please notify us within 48 hours of receiving your order. We will arrange for a replacement or refund and cover any shipping costs associated with the return.

5. Cancellation Policy:

Order Cancellation:

You may cancel your order within 24 hours of placing it. After this period, the order will be processed, and cancellations will not be accepted, especially for customized items.

For any further questions or concerns regarding our return and refund policies, feel free to reach out to us at mercie.info@gmail.com. We are here to ensure your shopping experience at Mercié is seamless and satisfying.